Welcome to Sports Protective Gear’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.
About Our Products
What types of products do you specialize in?
We specialize in premium orthopedic and sports protection products including wrist supports, ankle splints, back care products, compression garments, cryo therapy equipment, and various support braces for different body parts. Our products are designed for athletes, active individuals, and those in recovery.
Do you offer products for specific conditions like carpal tunnel syndrome?
Yes! We carry specialized wrist supports specifically designed for carpal tunnel syndrome, along with other condition-specific supports. Our product range includes solutions for various sports injuries and repetitive strain conditions.
How do I know which size to order?
Each product page includes detailed sizing charts with measurements. We recommend measuring the affected area carefully and comparing with our charts. If you’re between sizes or need assistance, our customer service team can help you choose the right fit.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view order history.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to accommodate your request if your order hasn’t been processed for shipping yet.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are encrypted for your security.
Shipping & Delivery
How long does shipping take?
We process all orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
- Standard Shipping (DHL/FedEx): 10-15 business days after dispatch ($12.95)
- Free Shipping (EMS): 15-25 business days after dispatch (free on orders over $50)
Do you ship internationally?
Yes, we ship worldwide with the exception of some remote areas and parts of Asia where delivery networks may be unreliable. During checkout, our system will automatically check if we can deliver to your address.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For DHL/FedEx shipments, you can monitor your package in real-time. EMS shipments also include tracking, though updates may be less frequent.
What if I need my order urgently?
For urgent orders, please contact our team directly at [email protected]. While we can’t guarantee expedited shipping for all locations, we’ll do everything possible to accommodate your needs.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unused and in their original packaging with all tags attached. To initiate a return, please contact our customer service team at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll inspect it and process your refund within 5 business days. Refunds will be credited to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
Can I exchange an item for a different size or product?
Yes! Please contact us at [email protected] to arrange an exchange. You’ll need to return the original item following our return policy, and then place a new order for the desired item.
Product Care & Usage
How should I care for my support products?
Care instructions vary by product. Most supports can be hand-washed with mild detergent and air-dried. Please check the specific care instructions included with your product. Avoid using bleach or fabric softeners as they can degrade the materials.
How long do your support products typically last?
With proper care, our premium support products typically last 6-12 months with regular use. The lifespan depends on frequency of use, care, and the level of stress placed on the product. For competitive athletes who use supports daily, you may need to replace them more frequently.
Are your products suitable for all-day wear?
Many of our products are designed for all-day wear, but we recommend following your healthcare provider’s advice regarding duration of use. Some compression garments and supports may need periodic removal to allow skin to breathe.
Still Have Questions?
Our customer service team is here to help! Contact us at [email protected] or write to us at:
Sports Protective Gear2355 Ray Court
Wilmington, US 28405
We’re committed to helping you maintain your active lifestyle with our premium support products and exceptional service.