At Sports Protective Gear, we’re committed to getting your high-quality protective equipment to you quickly and ensuring you’re completely satisfied with your purchase. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Cost: $12.95 USD
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Available for orders over $50 USD

Note:

We ship worldwide except to certain Asian countries and remote areas. International customers may be responsible for customs fees or import taxes, which are not included in the order total.

Returns & Exchanges

We want you to be completely satisfied with your Sports Protective Gear purchase. If you need to return or exchange an item, please follow these simple steps:

Return Eligibility

  • Items must be returned within 15 days of delivery
  • Products must be in new, unused condition with original tags and packaging
  • A receipt or proof of purchase is required
  • Custom or special order items cannot be returned

Important Hygiene Notice:

For health and safety reasons, the following products cannot be returned or exchanged if removed from original packaging or showing signs of use (unless defective):

  • Wrist supports (including �ssur Wrist Supports and Carpal Tunnel Syndrome Wrist Supports)
  • Ankle splints
  • Compression garments (including all CEP Sports Compression Garments)
  • Cast protectors

Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] with your order number and reason for return. You may use the template below.
  2. Receive Authorization: We’ll respond within 1-2 business days with return instructions and an RMA number.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories.
  4. Ship Your Return: Send the package to our warehouse at:
    Sports Protective Gear Returns
    2355 Ray Court
    Wilmington, US 28405
  5. Track Your Return: We recommend using a trackable shipping service.

Exchange Process

Follow the same steps as the return process, clearly indicating in your email that you’d like an exchange and specifying the replacement product and size needed.

Refund Information

  • Processing Time: Refunds are processed within 3-5 business days after we receive your return.
  • Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

International Returns

  • You are responsible for any customs fees or taxes associated with the return
  • Please clearly mark the package as “RETURNED GOODS” to avoid additional charges
  • International refunds may take 7-10 additional business days to process

Return Request Email Template

Subject: Return Request – Order #[Your Order Number] 

Dear Sports Protective Gear Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Product Name: [Product Name]
Reason for Return: [Reason - Size, Defect, Wrong Item, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name & Size]]

Please let me know the next steps. I've reviewed the return policy and confirm the item meets all requirements.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Need Help?

If you have any questions about our shipping or returns policy, don’t hesitate to contact our support team at [email protected]. We’re here to help you stay protected and active!