Term and Conditions

Last Updated: [Insert Date]

Welcome to Sports Protective Gear! These Terms and Conditions govern your use of our website sportprotectgear.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Account Security

You may browse our site without creating an account, but certain features require registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of Sports Protective Gear or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We specialize in high-quality protective equipment including:

• Wrist supports (including Össur and Carpal Tunnel Syndrome models)
• Ankle supports and splints
• Compression garments (CEP Sports line)
• Back care products
• Cryotherapy equipment (Aircast line)
• Cast protectors and accessories

We strive for accurate product descriptions and images, but slight variations may occur. Colors may appear differently depending on your monitor settings.

2.2 Medical Disclaimer

3. Ordering and Payment

3.1 Order Process

All orders are subject to product availability. By placing an order, you make an offer to purchase which we may accept or decline at our discretion.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing and Taxes

Prices are in USD and exclude any applicable taxes or duties. International customers may be responsible for customs fees, which are not included in the order total.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.

4.2 Shipping Options

Method	Carrier	Delivery Time	Cost
Standard Shipping	DHL or FedEx	10-15 business days after shipment	$12.95 USD
Free Shipping	EMS	15-25 business days after shipment	Free for orders over $50 USD

4.3 Shipping Restrictions

We ship worldwide except to certain Asian countries and remote areas. We reserve the right to cancel orders to restricted locations.

5. Returns and Refunds

5.1 Return Eligibility

• Items must be returned within 15 days of delivery
• Products must be in new, unused condition with original tags and packaging
• A receipt or proof of purchase is required
• Custom or special order items cannot be returned

5.2 Return Process

1. Email [email protected] with your order number and reason for return
2. Wait for return authorization (1-2 business days)
3. Package item securely in original packaging
4. Ship to: Sports Protective Gear Returns, 2355 Ray Court, Wilmington, US 28405

5.3 Refunds

• Processed within 3-5 business days after we receive your return
• Issued to original payment method
• Original shipping fees are non-refundable
• Return shipping is customer’s responsibility unless due to our error

6. User Responsibilities

• Provide accurate and complete information when placing orders
• Review all order details before submission
• Check products immediately upon delivery and report any issues within 48 hours
• Comply with all applicable laws regarding product use
• Use products only as intended and according to manufacturer guidelines

7. Limitation of Liability

Sports Protective Gear shall not be liable for:

• Any incidental, consequential, or indirect damages arising from product use
• Shipping delays beyond our reasonable control
• Incorrect product use or failure to follow instructions
• Any unauthorized website access or account use

Our maximum liability for any claim related to our products or services shall not exceed the purchase price paid.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms shall be governed by the laws of the State of Delaware, USA. Any disputes shall be resolved in the courts of Wilmington, Delaware.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

11. Contact Information

For questions about these Terms or any other concerns:

Sports Protective Gear
2355 Ray Court
Wilmington, US 28405
Email: [email protected]